“Respect for ourselves guides our morals; respect for others guides our manners.” Laurence Sterne

         EXTEND AN EAR – Listen to Others

         DIGNIFY DIFFERENCES – Respect Diverse cultures, ethnicities, backgrounds and ideas. Illustration…Four people are having a conversation in English – one has a Irish brogue; one has a Spanish accent; one speaks with a Texas draw from Commerce; and one has a Boston, Massachusetts. Which one talks funny?

         CONCENTRATE ON COURTESY – Be Considerate Key words “Please” and “Thank You”

         PERFORM WITH PRIDE – Respect Yourself Personal Check: What does your personal signature look like? Does it exhibit pride?

         MAKE THE MISSION MATTER – Respect the organization’s purpose and your part in it. KNOW THE MISSION, SHARE THE MISSION, SUPPORT THE MISSION.

         SHARE THE SPOTLIGHT-Acknowledge others’ contributions


         RESPECT AND PROTECT RESOURCES- Slip into someone else’s shoes. Extend GRACE




“We need to restore the full meaning of that old word, DUTY. It is the other side of rights.” Pearl S. Buck

  • DO YOUR PART AS A TEAM PLAYER-Everyone has a role to play to get something done, and everyone must do their part in order for the team or individually to be successful.

In 1980 a rag-tag group of college kids were challenged to accomplish the impossible. Their opponents were bigger, stronger, and more experienced-the best in the world. Their chances of winning were slim to none. The “kids” of this story were members of the USA ice hockey team who-with the world watching-beat the Soviets at the Olympic Games in Lake Placid, NY, and prompted broadcaster Al Michaels’ to say “Do you believe in miracles? Yes!”

  • BE A ROLE MODEL-Earn your Expectations
  • CHOOSE TO BE POSITIVE-Squelch any skepticism Here is a critical thought: A spouse complains about never receiving flowers. So, one day her husband comes home with a bouquet of flowers and her response was “Okay, what did you do wrong.”
  • STAND FOR SAFETY-Contribute to a physically and emotionally safe work place.

            Manage your mistakes-own, admit to, fix, and learn from your errors.

  • QUEST FOR QUALITY-cut complacency, not corners
  • ALWAYS DO YOUR BEST-If you are a street weeper, be the best street sweeper.
  • DO WHAT’S RIGHT-Embrace and embody ethics



“Some of us will do our jobs well and some will not, but we will all be judged by just one thing-the RESULT.” Vince Lombardi

  • DO YOUR PART AS A TEAM PLAYER-Everyone has a role to play to get something done, and everyone must do their part in order for the team or individually to be successful.
  • MAKE EXCELLENT SERVICE YOUR TOP PRIORITY-It is not the employer who pays the wages. Employers only handle the money. It’s the customer who pays the wages.
  • SWEAT THE SMALL STUFF-Focus on Small, incremental improvements, pay attention to details.
  • SHARE YOUR SKILLS-Pass along what you know and do well to help others succeed.
  • CHERISH CONSTRUCTIVE CRITICISM-use feedback to improve your performance and results.
  • CONQUER CONFLICTS-don’t let problems fester. Tips for effective conflict-resolution discussions. Have a walk-in strategy; get to the point; attack the problem, not the person; share your feelings…and how you are impacted; pay attention to body language; control your emotions; think dialog-not monolog.

Focus on fixes-offer solutions instead of lamented over problems.

Leave a lasting legacy-make a positive difference.



  • Show respect for… your coworkers…your customers… your organization and its resources…yourself!
  • Take responsibility for…carrying your share of the load…having a positive attitude…helping others succeed…DOING WHAT’S RIGHT!
  • Produce RESULTS by…Adding value through everything you do…honoring your part of the organization’s mission…making a positive difference…

      By: Steve Ventura –



Y/N 1. I am a good listener. I try to understand the ideas and concerns of coworkers and customers.

Y/N 2. I value and appreciate people with ideas, backgrounds, and demographics that are different from mine.

Y/N 3. I am a considerate person, polite, and respectful. I focus on others’ needs as well as my own.

Y/N 4. I always try to do my best. My attitude, behavior and the quality of my work reflect someone with self-respect

Y/N 5. I understand our organization’s mission, I believe in it, and I am committed to making it happen.

Y/N 6. I share the spotlight. Whenever I’m praised, I mention and thank my coworkers.

Y/N 7. I avoid wasting or misusing organizational resources of all types.

Y/N 8. I display empathy in my dealings at work. I avoid judging others.

Y/N 9. I meet all the responsibilities that come with my job. My coworkers can always count on me to share the load.

Y/N 10. I avoid hypocrisy with a passion. I model the behavior I expect from others.

Y/N 11. I try not to be skeptical. I give others the benefit of the doubt.

Y/N 12. I follow all safety rules and procedures. I avoid behaviors that might jeopardize the safety of the work group

Y/N 13. When I make a mistake, I admit it, I fix it, and learn from it. I never blame others.

Y/N 14. I am totally committed to quality. I always do my best.

Y/N 15. I appreciate and celebrate success-mine and my teammates.

Y/N 16. I work with integrity and ethics. You can always count on me.

Y/N 17. I am committed to providing the best customer service possible. I always go the extra mile.

Y/N 18. I maintain lofty goals for myself and teammates, and work to achieve them.

Y/N 19. I pay attention to details and focus on making small continuous improvements.

Y/N 20. I share my knowledge, skills and talents with others to help them succeed and grow.

Y/N 21. I appreciate constructive criticism. I ask for it, I accept it, I pay attention to it, and use it to improve.

Y/N 22. Whenever I have conflict with a coworker I try to resolve the issue in a mutually beneficial way.